GENERAL TERMS AND CONDITIONS www.orangevibestudio.com

1) These general terms and conditions of sale are entered into between Cristina Mendes, ORANGE VIBE STUDIO, with registered office at Rua Leão Ramos Ascensão n.º 5, tax identification number 247607533 and contact +351 927 300 085, hereinafter referred to as the “Orange Vibe Studio (OVS)” and persons wishing to make purchases via the www.orangevibestudio.com website, hereinafter referred to as the “User”.

2) The parties agree that purchases made via the www.orangevibestudio.com website will be governed exclusively by this contract, to the exclusion of any conditions previously available on the website.

ARTICLE 1 – OBJECT

The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the User regarding the conditions for ordering, selling, paying and providing services on the www.orangevibestudio.com website.

These terms and conditions regulate all the steps required to make a purchase and guarantee the monitoring of this service to the User.

ARTICLE 2 – ORDER

The User places their order by completing the purchase process presented on the www.orangevibestudio.com website, adding the product(s) or service(s) they wish to order to their shopping basket:

To send an order, the User must :

a) Register on www.orangevibestudio.com, providing the information requested.

b) Log in (providing a combination of e-mail address and password chosen by the User when registering).

c) Complete the information and choose the options that are made available to them during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and name that they wish to appear on the invoice for tax purposes).

The final confirmation of the order by the User is tantamount to full and complete acceptance of the prices and description of the products/services available for sale as well as these General Conditions of Sale which will be the only ones applicable to the contract thus concluded.

The COMPANY will honour orders received online. If the service is not available, the COMPANY undertakes to inform the User as soon as possible.

The data contained in the invoice is the sole responsibility of the User. Once an invoice has been issued, it cannot be reissued with changes.

If payment of the invoice is not received by the services within the stated period, the order will not be guaranteed.

ARTICLE 3 – PAYMENT

On the website www.orangevibestudio.com, the COMPANY offers the User the following payment methods via Easypay – Instituição de Pagamento Lda:

a) Credit card (Visa, Mastercard);

b) Transfer; 

IBAN: PT50 0035 0674 00018817 730 41

BIC: CGDIPTPL

In the case of payment by credit card, the debit will be made to the User’s card immediately after confirmation of the ability to provide the service. If any of the services ordered cannot be provided, the amount will be credited to the User’s card after the order has been finalised.

ARTICLE 4 – AVAILABILITY AND CONSUMPTION

The service will be made available upon confirmation of payment.

ARTICLE 5 – PRICES

Prices are to be understood in Euros, including taxes and duties, taking into account the

VAT in force on the date of payment of the order.

If there is an increase in the price of any service, the User will be informed immediately and may choose to continue with their order (paying the difference) or to cancel it.

ARTICLE 6 – CANCELLATION AND RETURN

The cancellation or return process is handled on a case-by-case basis by Orange Vibe Studio. The request must be sent in writing to the contact email address contact@orangevibestudio.com within 15 days of placing the order, and the instructions for cancellation or return of the amount paid will be answered and defined by the Orange Vibe Studio by the same means of communication.

Whenever possible, the refund should be made by the same means of payment, but if this is not possible, the user must provide proof of payment and proof of account or card ownership in order for the refund to be made by Bank Transfer.

Orange Vibe Studio undertakes to reimburse the User within a maximum of 60 days.

ARTICLE 7 – PRIVACY POLICY

Your data will be processed in compliance with the legislation on the protection of personal data. This data, which is subject to computer processing, will be included in the Orange Vibe Studio’s database(s) and is intended for registration and presentation of other products and services, as well as institutional information to be made available by the Orange Vibe Studio.

Their provision is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, in person or in writing, directly to the address on the home page of this website.